Effective Date: June 2025
Company: Serve Platform
Contact Email: support@servepro.co.za

By accessing and using this website or placing an order through Serve Platform, you confirm that you are in agreement with and bound by the terms and conditions outlined below. These terms apply to the entire website and any email or other form of communication between you and Serve Platform.

1. Disclaimer of Liability

Serve Platform and its team are not liable for any direct, indirect, incidental, or consequential damages, including but not limited to loss of data or profit, arising from the use or misuse of any materials, services, or products available on this site.

Serve Platform will not be held responsible for any outcome that may occur during the course of using our platform, resources, or services. We reserve the right to revise product prices, service fees, and our policies at any time without prior notice.

2. Products and Services

Serve Platform offers digital access to on-demand home services (such as cleaning, gardening, handyman work, etc.) via its mobile and web applications. All listings are provided by third-party service providers. While we ensure basic verification, Serve Platform does not directly employ or guarantee the conduct of these providers.

We do not provide support for third-party software, plugins, or hardware used in connection with our platform.

3. Security and Payments

Serve Platform does not directly process payment information through our servers. All payment transactions are securely handled via third-party payment processors such as PayFast, Yoco, or Flutterwave. Your payment information is encrypted and handled in accordance with the highest security standards of those providers.

4. Cookie Policy

Our website uses cookies to enhance your browsing experience. A cookie is a small data file stored on your device. By using our site and agreeing to these terms, you consent to our use of cookies.

We use:

• Session cookies to personalize content for each user
• Google Analytics cookies to monitor site performance and usage

Blocking or deleting cookies may impact the functionality of the website. Some features may not work properly if cookies are disabled.

5. Refund Policy

Refunds are available only under certain conditions as stated in our Refund Policy. If a transaction meets the refund criteria, Serve Platform will process the refund and request feedback regarding the reason for cancellation or dissatisfaction.

Refunds will not be granted for dissatisfaction resulting from issues caused by third-party providers, unless they breach Serve’s terms or verified service standards.

6. Email Communication

By registering on Serve Platform, you agree to receive communications from us, including:

• Transactional emails (e.g., booking confirmations, invoices)
• Promotional emails (e.g., discounts, updates)

You can unsubscribe from promotional emails at any time by following the unsubscribe link in the email footer.

7. Ownership and Intellectual Property

Serve Platform retains ownership of the brand, platform technology, and user interface design. Service providers retain ownership of their listed content and business branding. Use of our platform is governed by a limited usage license and does not transfer any intellectual property to the user.

8. Changes to These Terms

Serve Platform may revise and update these terms at any time. All changes will be posted on this page. Users are encouraged to review this page periodically to stay informed of updates.

Your continued use of the platform after changes are posted constitutes your acceptance of the updated terms.

For questions or concerns regarding these Terms and Conditions, please contact us at:
📧 support@servepro.co.za